Track those emails

Sometimes, when you visit a website, you’re asked to fill in a form, part of which includes the message you want to send. 
read more

Convert a complainer into a friend

Don’t you hate it when someone complains. The natural reaction is to defend yourself.
“Is our lunch ready yet, it’s been half an hour since we ordered it,” complained a customer at a café. 
“We’re very busy,” snapped the waitress. 
read more

A case of a nice surprise for customers

A customer recently took a suitcase to a shoe repairer to fix a small tear in the corner and on the outside of a much-loved suitcase. 
When the owner picked up the bag he was surprised to find a matching, very neat patch on the opposite corner of the suitcase, so it would look as though there had never been a repair.
Needless to say, the customer was happy. 
read more

The cost of boarders

Up to 31 March 2019, if you took in boarders you could use a standard cost to save having to keep records of your actual costs. 
This has changed. From 1 April 2019, which is the year ending 31 March 2020 for most people, the tax department is providing:
1. A standard weekly cost which will be $186 to start and then adjusted annually.
read more

KiwiSaver Injustice

As you will have noticed, Inland Revenue has discovered a large number of people contributing to KiwiSaver have been using a tax rate which is too low.


read more


You’ve no doubt heard of it, maybe you’ve even seen the effects of it - ‘automation’ is transforming the accounting profession! But what exactly is automation and what does this mean for a business’ finance function? 
read more

Short-stay accommodation

Inland Revenue (IRD) is currently consulting on tax obligations that arise on various forms of residential rental, such as renting out a room within your home, or letting property using a peer-to-peer platform, such as Airbnb or Bookabach. 
read more

Tax bounty

Wanting a job that is flexible? Well a tax informant may be the job for you! An increasing number of countries operate reward or bounty systems where informants receive payments for assisting revenue authorities. 
read more
Subscribe to RSS - blogs