Credit card payments that keep on taking

A number of organisations selling online get you to put in your credit card details for payments and then bill you when your subscription expires. 
 
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Track those emails

Sometimes, when you visit a website, you’re asked to fill in a form, part of which includes the message you want to send. 
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Convert a complainer into a friend

Don’t you hate it when someone complains. The natural reaction is to defend yourself.
 
“Is our lunch ready yet, it’s been half an hour since we ordered it,” complained a customer at a café. 
“We’re very busy,” snapped the waitress. 
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A case of a nice surprise for customers

A customer recently took a suitcase to a shoe repairer to fix a small tear in the corner and on the outside of a much-loved suitcase. 
When the owner picked up the bag he was surprised to find a matching, very neat patch on the opposite corner of the suitcase, so it would look as though there had never been a repair.
Needless to say, the customer was happy. 
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The cost of boarders

Up to 31 March 2019, if you took in boarders you could use a standard cost to save having to keep records of your actual costs. 
 
This has changed. From 1 April 2019, which is the year ending 31 March 2020 for most people, the tax department is providing:
1. A standard weekly cost which will be $186 to start and then adjusted annually.
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KiwiSaver Injustice

As you will have noticed, Inland Revenue has discovered a large number of people contributing to KiwiSaver have been using a tax rate which is too low.

 

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Automation

You’ve no doubt heard of it, maybe you’ve even seen the effects of it - ‘automation’ is transforming the accounting profession! But what exactly is automation and what does this mean for a business’ finance function? 
 
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Short-stay accommodation

Inland Revenue (IRD) is currently consulting on tax obligations that arise on various forms of residential rental, such as renting out a room within your home, or letting property using a peer-to-peer platform, such as Airbnb or Bookabach. 
 
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