Team development

Business owners and managers are often focused on a company’s financial performance, return on investment and other monetary indicators of business success. Intangible investment in human capital can commonly be overlooked as it can be difficult to measure improvements, or any direct increase in outputs. However, employee effectiveness is critical to the performance of all business processes. 
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Accommodation allowances

In today’s fast changing commercial environment, it is common for employers to provide board or accommodation to employees, and move staff to new locations based on the needs of the business. This can occur when permanently moving an employee to a new location, or when temporarily seconding an employee to a different location. 
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Technology and R&M

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Seismic Assessment - quake repairs

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Choosing your insurance firm

Many of us shop based on price. When it comes to insurance, you should also think about how the insurer treats its customers when claims are made. 
Consumer New Zealand recently did a satisfaction survey and ranked the insurance companies. To find out which performed the best, Consumer New Zealand is the place to go.
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Follow up, systematically

Do you ever send an email with a request and never hear back? 
One way to keep control is to transfer a copy from your sent file into a follow-up folder on your desktop. You could have a folder for each week. Then once a week go through this folder to see who has not responded to your emails. 
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Trusts with only a family home

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Avoid the bad payers

The first rule about debts is to try and avoid customers who don’t pay what they owe you. If the amount is going to be large, get a deposit first, get a credit report, or both. 
When you get a bad payer:
  • Get onto the customer quickly.
  • Follow up on a planned basis and minimise the time between each follow-up.
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